Refund & Cancellation Policy
1. Overview
This Refund & Cancellation Policy applies to professional service fees charged by H J Tax Solutions Pvt Ltd (CIN: U69202RJ2023PTC086662) for ITR filing, PAN services, GST, and company incorporation engagements.
2. Cancellation Before Work Begins
If you cancel your request before our CA team has begun reviewing your documents or preparing your filing, you are eligible for a full refund of the professional service fee paid, minus payment gateway charges (if any).
3. After Filing Has Begun
Once a CA has begun reviewing your case or preparing your return, the engagement is considered in progress. Refunds at this stage are assessed case-by-case and may be partial, reflecting work already completed.
4. After the Return Is Filed
Once your return has been successfully filed on the official government portal, the professional service fee is non-refundable, as the service has been fully delivered. If a filing error is attributable to our team, we will revise it at no extra cost rather than issue a refund.
5. Refund Timelines
Approved refunds are processed within 7–10 business days to the original payment method, via our payment partners (ICICI Bank, Razorpay).
Note: Government fees, statutory charges, or third-party costs (where applicable, e.g. company incorporation stamp duty) are not covered by this policy and follow the respective government agency's own refund rules.
6. How to Request a Refund
Email info@hjtaxsolutions.com with your registered mobile number and payment reference, or call +91 766 515 6300. We aim to respond within 24 business hours.